1. Our Commitment to Your Privacy
24 SEVEN CARE ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the confidentiality and privacy requirements of the National Disability Insurance Scheme Act 2013. This policy outlines how we collect, use, disclose, and secure your personal information.
2. What Information We Collect
In the course of providing our services, we may collect personal information that is reasonably necessary for us to deliver safe and effective NDIS supports. This may include:
- Personal Information: Your name, address, email address, phone number, date of birth, and NDIS participant number.
- Sensitive Information: Information about your disability, health records, support needs, NDIS plan details, cultural background, and other information necessary to tailor our services to you. We will only collect sensitive information with your consent.
3. How and Why We Collect Information
We collect personal information directly from you, your family, carer, nominee, or support coordinator whenever it is reasonable and practical to do so. This may occur when you fill out a form, contact us by phone or email, or during the service planning process. The primary purpose for collecting this information is to:
- Assess your eligibility for our services.
- Develop and implement a safe and effective support plan.
- Provide you with the NDIS services you have requested.
- Communicate with you, your support network, and other providers (with your consent).
- Process payments and manage NDIS claims.
- Comply with our legal and regulatory obligations as a registered NDIS provider.
4. Use and Disclosure of Your Information
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose that is directly related and that you would reasonably expect. We will not disclose your information to third parties without your explicit consent, unless required or authorized by law. Circumstances where disclosure may occur include:
- Sharing information with the National Disability Insurance Agency (NDIA) or the NDIS Quality and Safeguards Commission for planning or reporting purposes.
- Communicating with your other health or support providers to ensure coordinated care (with your consent).
- In a medical emergency, to prevent a serious threat to life, health, or safety.
5. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorized access, modification, or disclosure. Your information is stored securely in:
- Encrypted, password-protected digital systems.
- Securely locked physical files and cabinets.
When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it in a secure manner, in accordance with legal record-keeping requirements.
6. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request that it be corrected if you believe it is inaccurate, out-of-date, or incomplete. To make a request, please contact us in writing using the details below. We may ask you to verify your identity before providing access.
7. Website Data (Cookies)
Our website may use cookies to improve user experience. Cookies are small files that a website can store on your computer. They do not access information stored on your computer or any personal information. You can adjust your internet browser settings to disable cookies.
8. Contact Us
If you have any questions about this Privacy Policy, wish to make a complaint about a breach of privacy, or want to access or correct your information, please contact our Privacy Officer:
Email: support@24sevencare.com.au
Phone: 04 5120 0418
Address: Level 10, 14 Mason ST, Dandenong 3175 VIC
